Date: 05 September, 2010         
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SCM Property Services Sdn Bhd
Head Office: Plaza Mont'Kiara
Suite A-03-01, No 2, Jalan Kiara
Mont'Kiara, 50480 Kuala Lumpur,
Malaysia

tel: 603-2718 7788
fax: 603-6201 6158
e-mail: scm@sunrisebhd.com

 
        
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SCM Property Services Sdn Bhd (SCM)'s main objective is to preserve the value of Sunrise-developed properties under its management, and to enhance the living and working conditions for its customers.  By providing professional facilities management services, SCM will relieve the client of handling the multitude of operational details associated with the daily management of the properties.

 
        
Minimize Quality Management System Policy
  
 
SCM’s policy is to provide and deliver superior Quality Services towards meeting or exceeding Customers’ requirements and expectations with a commitment to comply with Statutory and Regulatory requirements and to continually improve the effectiveness of our Quality Management System.
 
        
Minimize Environmental Management Policy
  
 

SCM is principally engaged to provide property and maintenance management services for residential properties, commercial. Its Environmental Management System meets the requirements of the MS ISO 14001: 2004 standard. SCM is committed to the following:

  • Management and employees will be jointly responsible for managing the environmental aspects of our operations.
  • To observe and comply with the related environmental legislatives and regulations and other codes of practice or directives.
  • Focus on minimizing the environmental pollution and consumption of resources
    i.   Reduce consumption of water and electricity
    ii.  Practise segregation and recycling of wastes and
    iii. Ensure chemicals are properly handled and managed.
  • Continually design and improve our process and systems to ensure that the environmental impacts are minimized and/or to prevent any possible pollution that may occur.
  • Periodically establish and review the objectives and targets with a view to continually improve the environmental performance.
  • Keep all employees updated on environmental policy and strengthen their environmental awareness through training, and other media of communication.
  • Communicate this policy to all our suppliers, subcontractors, service providers, visitors and patrons to comply with this same principles.
  • We shall ensure that this policy will be communicated to all parties interested in the performance of our Environmental Management System.
 
        
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SCM is fully committed to developing long-term relationships with its clients. To this end, it encourages constant feedback from them. This provides a catalyst to ensure that:

  • The client’s needs are always given preference.
  • The team sprit is embraced.
  • Continuous improvement is achieved through a combined pro-active approach (ISO 9001 : 2000).
  • Both parties benefit from improved performance and resultant cost savings.
  • The quality of Service Delivery is  maintained at a high standard.
 
        
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Many property problems result from a lack of expertise and experience both at the initial design stage and during the life of the building.
After investing substantial funds in the development of a building, no doubt clients will want to see the premises (i.e. the common areas) properly managed to retain their value, or simply to enhance their quality of life.
To achieve this objective, SCM will provide a well-trained management team capable of delivering professional management, quality maintenance and customer service excellence.  Our services cover management of the common areas and consultation services in the following areas:

Insurance:

  • Advises on insurance provision for building, fire and other risks.
  • Ensures appropriate premiums paid, and that the property is sufficiently covered.


Maintenance Management:

  • Coordinating on property matters, building improvements and refurbishment.
  • Commissions building and coordinates possession by purchasers.
  • Keeps proper record of building related plans and maintenance records.
  • Innovatively plans and implements prudent energy management programs.
  • Provides systems for security and crisis management.
  • Propose budget on maintenance and operation costs.
  • Provisions of site staff and servicing contracts.
  • Monitors and controls maintenance, housekeeping and service contractors.

Service Charges:

  • Ensures that service charges are collected promptly.
  • Generates periodic statement of accounts and follow-up on arrears.

Others:

  • At the commencement of our management services, we will conduct a property inspection to verify the present condition of the building and defects. A report will be compiled and where defects are observed, recommendations will be made as to repairs or replacements.
  • Liaising and working closely with owner’s representative or agents.
  • The above services will be constantly evaluated and upgraded to exceed changes in building by-laws, requirements, innovations, market trends and customers’ tastes.
 
        
Minimize Organisation Structure
  
 

For the proper management of the property, the following teams need to be established:

Building Operations / Facilities Managements         

The main objective of the team is to ensure quality execution of works by service providers for air-conditioning, lift, fire fighting system and other functions which includes :

  • Control of operation costs by implementing industry proven energy conservation programs.
  • Schedule for regular inspections and checks which includes all electrical, mechanical, civil and plumbing systems.
  • Policy and procedural formulation for maintenance and housekeeping.
  • Building maintenance, repair and enhancement programs and plans.
  • Organizes and coordinates implementation of a balanced facilities management program.

 

Finance and Administration:

This section will provide the following functions :

  • Attends to purchasers/residents complaints.
  • Ensures compliance with covenants and house rules.
  • Collects arrears and institutes legal proceedings when necessary.
  • Collects service and maintenance charges and rental.
  • Maintains and prepares complete sets of accounts and monthly statements.
  • Pays staff salaries, bills etc.
  • Prepares annual budgets together with the client.
  • Provides personnel administration and training.
 
        
Minimize Benefits
  
 

SCM offers a wide range of facilities and property services to suit the needs of our client in terms of both cost and quality.

A summary offered is given below :

General Benefits

  • Industry Leader
  • Quality professional staff with broad industry knowledge and expertise
  • Established relationships with quality specialist sub-contractors who are industry leaders in their respective fields
  • Cost saving through purchasing power and economies of scale
  • Leading edge construction and project management expertise available within group
 
        
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